Refund & Cancellation Policy

Membership cancellation

• You can cancel your Founding Membership anytime from your dashboard.
• Access and Founding Member status continue through the end of the current billing period.
• Your Founding Member number and referral history are preserved if you ever rejoin.

Membership refunds

Membership fees are generally non-refundable once a billing period has started. If you believe you were charged in error or have an exceptional circumstance, email hello@joinneighborfood.com and we will review your request in good faith.

Food purchases

Food purchases are separate from your membership. Refunds, replacements, or credits for food are handled per drop based on quality and fulfillment. Reach out within 7 days of pickup if there is an issue with your food order.

Billing problems

If a renewal fails, you'll receive an email and can update your card via the dashboard. After repeated failures, your membership may be paused until payment is restored.

Contact

Questions: hello@joinneighborfood.com.